Return Policy

Return Policy:

Thanks for shopping at Falaah Online Islamic Store.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Refunds carry a 10% admin fee.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.  In most cases the shipping cost is R115 and this amount will be deducted from your refund.
Where free shipping has been offered and a refund is requested on the purchased item, R50 will be deducted from the total refund to cover part of the shipping cost.  Note that free shipping (when offered) applies only to South Africa and can be totally withdrawn without any prior notice.  We will endeavour to keep our terms updated if ever withdrawn.

Contact Us

If you have any questions on how to return your item to us, contact us, on sales@falaah.co.za or 084-664-2633.